HOW TO PLACE AN ACCOUNT:


Placing an account with Romano & Associates is simple. Most of the time, three pieces of information are needed:

(1) Contact information for the debtor customer or company. The standard rule would be, "The more information the better." So, in addition to address and main phone number, forward any additional numbers or methods of communication that you have for the customer.

(2) This may sound obvious but we need to know the dollar amount that is being pursued! We can't tell you how many times claims have been received by our office that didn't have a balance listed on them. Just let us know the principal balance that's due, in addition to any interest or finance charges that need to be applied.

(3) Any background information for the debtor customer that will aid in the collection of the account. If they've made promises-to-pay but have reneged, let us know. Similarly, if they're simply ignoring your phone calls, let us know that, too.


Usually, our clients will simply fax us either an invoice or statement. Alongside the address for the debtor customer, just write the phone number and any background information that might prove relevant. If it's easier for you to email the claims, that's fine, also. Whatever medium is easier for you, we'll adjust.

Once the claims are received from you, collections activity will begin immediately. Telephone calls will be made throughout the day (morning, afternoon, and evening) attempting to negotiate a resolution with your customer. If the customer avoids our communications, or does not show an interest in reaching an amicable resolution, written correspondence will then be sent to emphasize the serious nature of the matter. Throughout the entire process, we will keep you informed and regularly provide you with status on your account.